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Shipping & Returns

SHIPPING POLICY

Welcome to Lone Star Lullabies! We're excited to have you as part of our Lone Star family.

Here's everything you need to know about our shipping policy:

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Processing Time:

  • Orders are typically processed and shipped within 2-5 business days of payment confirmation.

  • Please note that orders placed on weekends or holidays will be processed on the next business day.

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Shipping Methods:

  • We offer several shipping options to meet your needs, including Standard Shipping, Expedited Shipping, and International Shipping.

  • Shipping costs and delivery times vary based on the selected shipping method and your location. You can view shipping rates during checkout.

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Shipping Rates:

  • Shipping rates are calculated based on the weight of your order and the shipping method chosen.

  • Orders over a certain amount may qualify for free shipping. Keep an eye out for any promotions or offers on our website or social media pages.

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Order Tracking:

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

  • You can use this tracking number to monitor the status of your package and its estimated delivery date.

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Delivery Times:

  • Delivery times vary depending on your location and the selected shipping method.

  • Standard Shipping within the United States typically takes 3-7 business days.

  • Expedited Shipping options are available for faster delivery, usually within 1-3 business days.

  • International Shipping times vary and can take 7-21 business days, depending on the destination.

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Shipping Restrictions:

  • We currently only ship to addresses within the United States and select international countries.

  • Please note that we do not ship to P.O. boxes or APO/FPO addresses.

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International Shipping:

  • For international orders, customs duties and taxes may apply upon delivery.

  • Lone Star Lullabies is not responsible for any additional charges incurred due to customs or import taxes.

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Delivery Issues:

  • If you experience any issues with your delivery, such as delays or damaged packages, please contact our Customer Care team at lonestarlullabies@gmail.com

  • We will work with the shipping carrier to resolve the issue and ensure your satisfaction.

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Questions or Concerns:

  • If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to reach out to us.

  • You can contact our Customer Care team at lonestarlullabies@gmail.com or by using the live chat feature on our website during business hours.

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Thank you for choosing Lone Star Lullabies for your little one's bamboo clothing needs!

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RETURN & EXCHANGE POLICY

Not satisfied with your purchase? No worries! We accept returns and exchanges within 15 days of delivery. Please see detailed instructions below on how to initiate a return or exchange.

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Eligibility for Exchange

  • Items must be returned within 15 days of delivery.

  • The item must be in its original condition, unworn, unwashed, and with all tags attached.

  • We do not accept exchanges on final sale items, gift cards, or personalized items.

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Damaged or Defective items

If your items arrives damaged or defective you must report this to us with clear images, and your order number within 10 days upon arrival. 

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Final Sale Items

All sale items, purchases made during a sale, items purchased that have been discounted by 25% or more are to be considered final sale.

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How to Initiate an Exchange

To initiate an exchange, please follow these simple steps:

  1. Contact our Customer Care team at customercare@lonestarlullabies.com within 15 days of receiving your order. Please provide your order number and details of the item you wish to exchange.

  2. Our Customer Care team will provide you with a Return Authorization (RA) number and instructions on how to return the item.

  3. Pack the item securely in its original packaging, including any accessories or tags.

  4. Clearly mark the package with the provided RA number.

  5. Ship the package back to us using a trackable shipping method. Please note that the customer is responsible for return shipping costs.

Processing Your Exchange

Once we receive your returned item and it meets the eligibility criteria, we will process your exchange as follows:

  • If the item you want to exchange is in stock, we will ship the new item to you within 2-5 business days after receiving your return.

  • If the item is out of stock or unavailable, we will issue you a store credit or refund for the amount of the returned item, excluding any original shipping charges.

Additional Information

  • Exchanges are subject to availability. If the requested item is not available, we will notify you and offer alternative options.

  • Store credits issued for exchanges do not expire and can be used towards any future purchase on our website.

  • Refunds for exchanges will be processed to the original form of payment within 5-7 business days after we receive the returned item.

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